How long do consumers’ statutory rights apply?
Statutory rights are not limited to a set time period. Instead, they apply for the amount of time that isreasonable to expect, given the cost and quality of the item.
This means a consumer may be entitled to a remedy under their statutory rights after any manufacturer’s voluntary or extended warranty has expired.
For example, it is reasonable to expect that an expensive television should not develop a serious fault after 13 months of normal use. In this case, the consumer could argue the item was not of merchantable quality and ask for it to be repaired, even if the manufacturer’s voluntary warranty had expired.
Misleading consumers about their rights
Statutory rights are consumers’ rights which are implied in all consumer contracts by the Act. They cannot be changed, limited or refused by a seller.
It is against the law for a seller to do anything that leads consumers to believe their rights are limited, or do not apply – for example, by claiming that no refunds will be given under any circumstances.